Frequently Asked Questions
Everything you need to know about shopping with Sophie Allport.
How much does UK delivery cost and how long will it take?
Standard UK delivery is £4.95 and typically arrives within 3-5 working days. We offer free standard delivery on all UK orders over £50.
What is your returns policy for unwanted items?
We hope you love your purchase, but if you are not completely satisfied, you can return any unused items in their original packaging within 30 days for a full refund.
Are your fine bone china products dishwasher and microwave safe?
Yes, all of our fine bone china mugs, jugs, and tableware are both dishwasher and microwave safe, making them perfect for everyday use.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on the destination and weight of the parcel.
How should I care for my Sophie Allport kitchen linens?
Our cotton kitchen linens, including aprons and oven gloves, are machine washable at 30-40 degrees. We recommend washing with similar colors to maintain the vibrancy of the designs.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message at the checkout stage, which will be printed on a beautiful gift card and included in your parcel.